Our Commitment to Customer Satisfaction

At Soft Snooze Beds, we are committed to providing premium comfort and quality with every order. However, we understand that on rare occasions, you may need to request a refund or exchange. Our goal is to make this process as smooth and fair as possible.

Eligibility for Exchange

You can request an exchange within 7 days of receiving your product under the following conditions:

  • The item is damaged, faulty, or defective upon arrival.

  • You received the wrong product, size, or color due to an error in fulfillment.

  • The item does not match the product description on our website.

How to Request an Exchange

To initiate an exchange:

  1. Contact our support team at Info@softsnoozebeds.co.uk or call us at +447886680064

  2.  within 7 days of delivery.

  3. Include your order number and clear photos or videos of the issue.

  4. Ensure the product is unused and in its original packaging.

  5. We will arrange collection and process your exchange promptly.

Eligibility for Refund

Refunds are available under the following conditions:

  • You return the item within 14 days of delivery.

  • The item is unused, in its original condition, and returned with all packaging.

  • The product meets our return policy requirements.

  • A replacement is unavailable, and a refund is the best resolution.

Refund Process

Once we receive and inspect your returned item:

  • A refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to reflect in your account.

Items That Cannot Be Refunded

  • Custom-made or made-to-order products

  • Mattresses that have been opened or used

  • Items damaged due to misuse or mishandling

  • Items returned without original packaging

Need Assistance?

Our customer care team is ready to support you. For help with refunds or exchanges, contact us at:
📧 Info@softsnoozebeds.co.uk
📞+447886680064