Assembling Your Order
We’re happy to assemble your order in the room of your choice. We’ve adapted our services to ensure that we keep you, our customers, and our colleagues safe.
First, our dedicated team of professionals carefully reviews your order, cross-checking each item to ensure accuracy. They then navigate our inventory with precision, selecting only the finest quality products to fulfill your request.
If your mattress doesn’t feel quite right, you’re covered by our 60-Night Comfort Guarantee. Between nights 30 and 60, if you’re not satisfied with the comfort level, we’ll arrange a one-time exchange for another mattress that better suits your needs. Please note: some settling of the mattress is completely normal and part of the adaptation process.
Currently, our Comfort Trial applies only to mattresses. Beds, headboards, and other accessories are not included under this program.
No – our Comfort Trial is completely free and part of our commitment to your satisfaction.
To request an exchange, contact our customer service team at info@comfyslzzp.co.uk with your order details and the product you’d like to switch to. We’ll help guide you through the process and arrange collection and delivery as needed.
No – we only offer an exchange under the 60-Night Comfort Guarantee. If you wish to return the product for a refund, our standard return policy applies, and the item must be sent back in line with our return terms.
You’ll need to return the mattress to our designated address. Once received, our team will inspect the item. If it meets our return conditions, we’ll proceed with the exchange.
No – but we ask that the mattress is kept clean and rewrapped in protective packaging (we can send a mattress bag before collection) to ensure it arrives back in acceptable condition.
