Our 60-Night Comfort Guarantee
At Comfyslzzp, we believe that quality sleep starts with the right product. That’s why we offer our 60-Night Comfort Guarantee, giving you the confidence to try our beds, mattresses, and bedding in the comfort of your own home.
When you purchase any of our premium mattresses or bedding, you have 60 nights to test the comfort and support. If you’re not fully satisfied, you can exchange the product—no stress, no hassle.
Each item in our collection is crafted with care and precision, using high-quality materials designed to deliver exceptional comfort and durability. Our promise is simple: we’re here to help you find your perfect sleep setup with the peace of mind you deserve.
How does the 60-Night Comfort Guarantee work?
Purchase
Select any of our premium mattresses, pillows, or bedding sets and make your purchase confidently knowing you're protected by our 60-Night Comfort Guarantee.
Try it Out
Enjoy 60 nights of trying out your Cloud Sleep product in the comfort of your home. Take your time to experience the full benefits and assess whether it meets your sleep needs.
Customer Support
If you're not completely satisfied within the 60-night trial period, contact our dedicated customer service team for a hassle-free return process, you just need to send us the product back with proper packaging, team will inspect the product and give you the refund.
If your mattress doesn’t feel quite right, you’re covered by our 60-Night Comfort Guarantee. Between nights 30 and 60, if you’re not satisfied with the comfort level, we’ll arrange a one-time exchange for another mattress that better suits your needs. Please note: some settling of the mattress is completely normal and part of the adaptation process.
Currently, our Comfort Trial applies only to mattresses. Beds, headboards, and other accessories are not included under this program.
No – our Comfort Trial is completely free and part of our commitment to your satisfaction.
To request an exchange, contact our customer service team at info@comfyslzzp.co.uk with your order details and the product you’d like to switch to. We’ll help guide you through the process and arrange collection and delivery as needed.
No – we only offer an exchange under the 60-Night Comfort Guarantee. If you wish to return the product for a refund, our standard return policy applies, and the item must be sent back in line with our return terms.
You’ll need to return the mattress to our designated address. Once received, our team will inspect the item. If it meets our return conditions, we’ll proceed with the exchange.
No – but we ask that the mattress is kept clean and rewrapped in protective packaging (we can send a mattress bag before collection) to ensure it arrives back in acceptable condition.
